Help
FAQ
Clear answers. No guessing. Orders, shipping, sizing, returns, exchanges and support, written to match the policies customers actually receive.
- Printed
- 3–4 business days after you order
- Free U.S. shipping
- On orders over $100, applied at checkout
- Returns
- Contact us within 30 days of delivery
- Sizing
- Each product page is the final size reference
When will my order ship?
Most SMT pieces are made after you order and printed within 3–4 business days, then shipped with tracking. The shipping methods, rates and any delivery estimates for your cart are shown at checkout.
Will I receive tracking?
When tracking is available, it is sent using the contact information on your order after the package enters the carrier network.
Do you accept returns?
Yes. Every order is backed by the published 30-day satisfaction guarantee. If an item is damaged, defective, incorrect, the wrong size, not what you expected, or you simply changed your mind, contact us within 30 days of delivery and we’ll review the request with you.
Can I exchange for a different size?
Yes. If you need a different size, contact us within 30 days of delivery and we’ll help set up an exchange consistent with the Return & Refund Policy.
What if my item is damaged, defective, misprinted, or incorrect?
Contact us within 30 days of delivery with your order number and clear photos of the issue. Depending on the situation, a resolution may include a replacement, exchange, store credit, or refund.
Can I change or cancel an order?
Contact us as soon as possible. We’ll do our best to help before production or shipping begins, but changes or cancellation may not be possible once production has started.
What if tracking says delivered but I cannot find the package?
Check your delivery area, household, neighbors, building staff or mailroom where applicable, and the carrier first. If you still need help, contact us with your order number and tracking information.
Are all SMT products sized the same?
No. SMT uses multiple garment blanks and product types, so fit and measurements can vary. The product-specific sizing information on the product page is the final reference.
How do I contact SMT?
Email support@seaymyttees.com or use the contact form. Include your order number when you have one so we can help faster.
Still need help?
We'll answer the question instead of making you guess.